Question 1

How do I get started with Tracker?

Accepted Answer

You can start with our evaluation period by signing up on our website. Our onboarding team will help you set up your account, configure your embroidery, DTG, DTF, screen printing, or heat seal workflows, and import your existing logo and order data.

Question 2

What types of businesses can use Tracker?

Accepted Answer

Tracker is designed for garment decoration businesses including embroidery shops, DTG and DTF printers, screen printers, heat seal operations, licensed team gear companies, promotional product firms, apparel manufacturers, and contract decorators.

Question 3

Does Tracker integrate with embroidery and printing machines?

Accepted Answer

Yes, Tracker provides barcode integrations to embroidery machines (Barudan, Tajima via bNET/Pulse), DTG printers, DTF transfer systems, and heat seal equipment. Logos and production files are delivered directly to machines.

Question 4

How does Tracker handle logo management and digital proofs?

Accepted Answer

Tracker provides cloud-based logo management with embroidery and print separation files (EMB, DST), quick proof creation, digital proof approvals with customer comments, and version tracking for all artwork assets.

Question 5

What integrations does Tracker support?

Accepted Answer

Tracker integrates with blank garment distributors (SanMar, alphabroder), PLM systems for costs, pricing, and supply chain, e-commerce platforms (Shopify, WooCommerce), ERP systems, shipping providers (ShipStation), and accounting software.

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